Technical Support Engineer Location: Beijing, China The candidate is expected to: • 2+ years of professional work experience • Answer telephone hotline and web based inquiries from customers regarding Red Hat software • Analyze problems with non-functioning software to identify problem areas and recommend corrective actions • Use professional concept and exercises judgment within defined procedures • Have an understanding of different installation methods, networking, firewall, security, clustering, web servers, and any database REQUIRED SKILLS: Two or more years of experience (5+ for senior) in troubleshooting, debugging, and configuration of different applications especially related to Linux. • Deep understanding of Linux/Unix and Open Source • Understanding of Operating Systems, especially Linux, programming languages and Software Engineering. • Specific experience in Kernel, TCP/IP, LDAP/NIS, NFS, SAMBA, TCP/IP. Enterprise Hardware (like SAN/NAS) a plus • Good knowledge on Java, J2EE or JBoss a plus • Well developed reading, writing and speaking Mandarin Chinese and English skills • Fluent Cantonese speaking a plus • Ability to convey information concisely and clearly to all levels of clients • Prior experience in a support role is preferred • Active participation in LUGs (Linux/unix Groups) and Open Source • Projects will be an added advantage • Senior engineers are expected to lead small teams and mentor junior people. • Degree preferably in a scientific, technical or Computer Science
